Get in Touch With Us
Got a question about one of the Canadian online casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This is the page for that. Below you'll find how to reach us, what kinds of messages we handle, and what happens once you hit send.
The Best Way to Reach Our Team
Email is the quickest and most reliable route to us. Send your message to [email protected] and a real person on our team will read it — we don't run on canned auto-replies. Include a short line on what your message is about so we can route it to the right person straight away, and if it relates to a specific casino brand or offer, naming it helps us answer faster.
We aim to reply within two working days. During busier periods, such as when new online casino Canada launches or bonus terms change across several brands at once, it may take a touch longer, but every message does get a response.
What We Can Help With
Online Casinos exists to help Canadian players compare gambling sites and find casinos that pay out reliably, and readers write in about all sorts of things connected to that mission:
- Questions about our reviews or ratings — If it's not clear why a casino sits where it does in our rankings, or you want more detail on a specific bonus, payment method, or game library before signing up, ask us.
- Corrections — Bonus terms, wagering requirements and payout speeds at online casinos change often. If you notice something on the site that looks outdated or doesn't match what a casino currently offers, we want to know so we can check it and fix it.
- Suggestions for future coverage — Want us to look at a payment method, a new licensing question, or a topic like mobile casino apps in more depth? Reader suggestions genuinely shape what we cover next.
- Business and partnership enquiries — If you represent a casino operator, software provider, or another site and want to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about safer gambling — If you or someone you know is struggling with gambling, mention this in your message and we'll point you towards appropriate support resources rather than casino recommendations.
Before You Write In
A few quick checks can save you a round-trip email:
- If your question is about a specific offer, check the terms listed next to that casino's entry on our site first — details like minimum deposit, wagering requirements and expiry dates are usually shown alongside the bonus itself.
- If you're weighing up a casino that isn't licensed to serve Canadian players in the usual way, our page on trusted non-GamStop casinos in the UK covers a related but separate topic and may answer questions about how offshore licensing works.
- If you're asking about eligibility or age requirements, note that online gambling in Canada is governed provincially, and rules can differ depending on where you live — let us know your province if it's relevant to your question.
How We Handle Your Message
Every enquiry is read by someone on our editorial team, not filtered by a bot. We separate genuine reader feedback from commercial pitches, and reader corrections carry real weight in how we keep our comparisons of Canadian online casinos accurate over time. Ratings and rankings on this site are never adjusted because of a message from an operator — commission from any brand we link to does not buy placement, and that applies to how we respond to enquiries just as much as to how we build our reviews.
If your message needs input from more than one person on our side — for example, a factual check plus an editorial decision — it may take a little longer than our usual two-day target, but you'll still hear back.
Ready to Send Something Our Way?
Whether it's a two-line question or a longer note about your experience with a Canadian online casino, we're glad to read it. Email us at [email protected] and we'll get back to you as soon as we can.